Zyvanto is committed to transparent communication about what our services can and cannot accomplish before any work begins. We provide written estimates, explain the scope and approach of each service, and discuss realistic outcomes. This upfront transparency is the most effective way to ensure that the service you receive matches what you expected.
Because computer repair involves inherent technical uncertainty — particularly for services like data recovery or complex hardware repairs — we do not guarantee specific outcomes. However, we do stand behind the quality of our workmanship and will address issues that arise from our own work.
If a problem that is directly and demonstrably related to work we performed recurs within 30 days of service completion, we will re-examine and address it at no additional labor charge. This applies to the specific issue we worked on, not to new or unrelated problems that may arise during the same period.
To request service under this workmanship warranty, contact us at [email protected] or call +1 631-697-6367 within the 30-day period. Please describe the issue and how it relates to the original service.
Refunds for completed services are evaluated on a case-by-case basis. We will consider a full or partial refund in the following circumstances:
Refunds are not provided in the following circumstances:
Parts installed as part of a hardware repair carry any applicable manufacturer or distributor warranty, the terms of which will be provided at the time of service. If a replacement part fails within its warranty period due to a manufacturing defect, we will work with you to address the issue under that warranty.
Parts ordered specifically for your repair that are not installed due to a change in your decision are generally not returnable, as they were ordered on your behalf. We will inform you of this before ordering any parts.
If a diagnostic fee was charged and you choose not to proceed with the recommended repair, the diagnostic fee is non-refundable. This fee covers the time and professional expertise required to assess your device and produce a diagnosis, regardless of whether repair is subsequently performed.
If you proceed with the repair, the diagnostic fee may be applied toward the total cost as discussed at intake.
To request a refund or to raise a concern about a service, contact us directly:
Please include your name, the date of service, and a description of your concern. We will respond within two business days and work with you to reach a fair resolution. We prefer to resolve any concerns directly and will make reasonable efforts to do so before a refund is issued.
Approved refunds will be processed using the same payment method used for the original transaction, where possible. Processing times may vary depending on your payment method and financial institution. We will communicate the expected timeline when a refund is approved.
We may update this Refund Policy periodically. The current version will always be posted at this URL with a revised "last updated" date. Services are subject to the Refund Policy in effect at the time the service was performed.